Experience

Sr. Key Account Manager

Accel Entertainment — Burr Ridge, IL | 2019 – Present

  • Manage top 20% of corporate accounts, strengthening C-level relationships and improving client retention by 15%.

  • Lead strategic initiatives and targeted marketing campaigns, increasing customer satisfaction scores by 20%.

  • Analyze client feedback and performance metrics to realign logistics and services with business goals.

  • Collaborate cross-functionally to integrate sales, operations, and logistics.

Account Manager

K&L Freight Management — Saint Charles, IL | 2018 – 2019

  • Oversaw 40–50 daily shipments, optimizing transportation logistics and improving delivery reliability.

  • Negotiated freight rates with brokers and carriers, boosting per-load profit margins by 12%.

  • Conducted data analysis to improve contract outcomes and reduce costs.

  • Built strong vendor and carrier relationships through proactive communication.

Freight Operations Supervisor

XPO Logistics — Joliet, IL | 2017 – 2018

  • Supervised a 37-member operations team and directed over 1M lbs/day in freight movement.

  • Improved dispatch efficiency by 12% while maintaining 95% on-time delivery.

  • Increased trailer utilization to 90%+, optimizing fleet capacity.

  • Implemented workflow improvements ensuring continuous operational gains.

Vehicle Service Advisor

Enterprise Truck Rental — Mount Prospect, IL | 2016 – 2017

  • Managed fleet operations for 350+ vehicles, ensuring compliance with DOT, State, and Federal regulations.

  • Partnered with vendors to reduce repair turnaround time, improving fleet availability by 18%.

  • Maintained accurate records and streamlined compliance documentation.

Account Manager

Revenue Well — Bannockburn, IL | 2015 – 2016

  • Managed relationships with dental practices and dealer reps, driving client satisfaction and retention.

  • Led service improvement initiatives that boosted customer experience.

  • Partnered with internal teams to resolve client issues quickly.

Multiple Roles

Enterprise Holdings — Lombard, IL | 2012 – 2015

  • Vehicle Coordinator: Oversaw P&L and maintenance for 300+ trucks, reducing downtime by 18%.

  • Account Specialist: Expanded commercial rental client base through business development and cold calling.

  • Management Trainee: Learned branch operations, developing skills in leadership, customer service, and operations management.

Internship — Territory Representative Intern

Patterson Dental — South Bend, IN | 2008 – 2011

  • Supported senior Territory Manager with sales growth initiatives presenting to healthcare professionals.

  • Executed cold calls, generated referrals, and hosted product demonstrations.

  • Gained experience in dental products, implants, CAD/CAM systems, esthetic dentistry and client engagement.